Florist interacting with a customer

Start, Stop, or Move Your Service

Moving is hard enough. Let us help with these convenient options for making sure you have service, where and when you need it, or turning it off if you don’t.

Schedule your Start, Stop and Move requests online. Select your date, set up your appointment and provide some additional information. It’s that easy.

Once you’re done, your request is automatically scheduled. We’ll send you an email confirmation. Your service will be ready when you need it.

New Customers

New to the area? Start your service and set up your account online.

Start New Service

Current SDG&E Customers

Log in to your My Account to quickly schedule a move, stop or start service request.

Log in to My Account


Current Customers Without My Account

If you are currently a customer of SDG&E and do not use My Account, you can still request a service online with your SDG&E account number.

Move Your Service to a New Address

Stop Service

Start New Service


Track your requests or update them online. View your upcoming requests as well as a 5-day history.

If your plans change you can update your request or cancel it at your convenience. After you make your updates, we'll send you an email confirming your changes.

Current SDG&E Customers

Log in to My Account to keep track and make changes to all your service requests.

Log in to My Account

Customers without My Account

Use your service request confirmation number or your SDG&E account number to make changes to an existing service request

Edit a Service Request

Through Allconnect, you have one place to transfer home phone, internet, TV, and utility services.


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